Privacy Policy

1. Information We Collect

We may collect the following personal information:

• Your name, email address, telephone number and company details.
• Project information, property addresses and furnishing requirements.
• Information provided through website enquiry forms, emails, telephone calls or other communications.
• Website usage information collected through cookies and analytics technologies, where applicable.

We aim to collect only the information reasonably necessary to respond to enquiries and provide our services.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations or proposals.
• Manage projects, orders, deliveries and installations.
• Communicate with clients, suppliers and professional service providers.
• Maintain business records and meet legal obligations.
• Improve our website and customer experience.
• Send relevant marketing communications where permitted by law.

Depending on the purpose, our lawful basis for processing may include taking steps before entering into a contract, fulfilling a contract, complying with a legal obligation, pursuing legitimate business interests or obtaining consent where required.

Our legitimate interests may include responding to business enquiries, managing relationships with clients and suppliers, and improving our services.

3. Sharing Your Information

We may share relevant personal information with trusted suppliers, delivery partners, installation teams and professional service providers where necessary to deliver our services or operate our business.

We do not sell your personal information to third parties.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and confidentially.

4. Data Storage & Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

We retain personal information only for as long as necessary for the purposes for which it was collected, including relevant business, contractual and legal requirements.

Retention periods depend on the nature of the information and the applicable requirements.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential functionality, understand website performance and improve the visitor experience.

Where required by applicable law, we will obtain your consent before using cookies or similar technologies. Where an exemption applies, we will comply with the relevant conditions.

Information about the cookies we use and available preferences will be provided through our Cookie Settings page.

6. Your Rights

Under applicable UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information in certain circumstances.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Request the transfer of your information where applicable.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights or raise a concern about how we handle your information, please contact hello@stoklondon.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

7. Third-Party Websites

Our website may contain links to third-party websites.

STOK London is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of those websites.

8. International Data Transfers

If personal information is transferred outside the UK, we will ensure that any transfer subject to UK data protection restrictions is supported by an appropriate legal mechanism or safeguard.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements or data practices.

The latest version will be available on our website, together with its most recent update date.

10. Contact Us

For questions about this Privacy Policy, requests relating to your personal information or data protection complaints, please contact: